ZeroNorth is growing and we are looking for a Customer Success Manager to come join us and serve our ClearLynx customers. Last year ZeroNorth acquired ClearLynx – a bunker procurement, pricing and analytics platform.

As a purpose-driven company with heritage from leading shipping companies, we are building and delivering a groundbreaking SaaS solution to change the shipping industry through digitalization. We strive to help our customers optimize their business while reducing CO2 emissions. This is what empowers us.

What does it mean to be a Customer Success Manager in ZeroNorth, ClearLynx?

As a Customer Success Manager you will play the long game as part of the the Customer Success team. You will be charged with developing customer relationships that promote retention and loyalty.

The role currently reports to the VP of Customer Success. You will work closely together with other teams in Revenue such as Sales, Support and Solutions. As Customer Success Manager you will be responsible for onboarding and adoption, making sure our customers use ZeroNorth’s product portfolio to its full value. Further, you will be acting as a trusted advisor, developing long-term relationships and success plans for customers, making sure they reach their goals and value is captured from the use of ZeroNorth’s platform.

In this role you will

Build relationships with ZeroNorth’s customers and help move them toward specific usage and value milestones.
Drive meaningful interactions (online and face to face) as part of customers’ success plan, monitor goals, usage and outcomes, and provide ideas on how to improve ROI
Ensure a stellar onboarding experience making sure the customer adopts the ClearLynx and ZeroNorth’s platform and relevant people are trained
Work closely together with Sales, Support, Product and the Solutions team to support your customers
Act as the voice of the customer collecting and channeling feedback back to internal teams in ZeroNorth
Based on your product and industry knowledge, guide and advice the customer to maximise the usage of the ClearLynx and over time ZeroNorth platform incl. vessel, voyage, bunker optimisation as well as CII analytics
Measure and monitor customers' achievement of critical and key performance indicators, reporting both internally to ZeroNorth account stakeholders and externally to Customer Sponsors and Executives

Success in this role equals happy customers. Key success metrics for the role will be GRR, NRR and NPS.

This and much more will be part of the day2day business of a Customer Success Manager.

Who are you?

We are looking for team-player, who has experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention paving the way for upselling. You are familiar with customers of all sizes, especially large enterprise organizations. A strong academic and/or practical experience in shipping and ship operations as well as strong command of procurement practices is a prerequisite. In addition, you have a passion for providing stellar customer experiences as being service-oriented is a natural part of who you are. You may come from a position as chartering broker, bunker procurement professional or ship operator.

We expect you to have exceptional verbal, written, presentation, and communications skills. Further you are detailed oriented and analytical and you have years of experience in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions. As a minimum you have a B.Sc. or equivalent experience.

It’s important that you are fluent in both oral and written English, as this is the language we use.

About

We are ambitious and passionate with a strong “Can Do” attitude. We work in a dynamic and informal space with everything that you could dream of, such as access to fitness, table tennis, food, games, fantastic coffee and amazing people. We love what we do - creating apps and services that help scale and optimize everyday challenges. While doing this, we save costs and provide a serious reduction worldwide in CO₂ emissions.

More

Click here to apply

Current Openings

(Sr.) Cloud Engineer

Brand & Communications Manager

Customer Success Manager, ClearLynx by ZeroNorth

Senior Account Executive, Copenhagen

Software Engineers